bright ideas


cloud, technology and beyond

An Introduction to Service Integration and Management (SIAM)

Many IT organisations today are outsourcing (either internally or externally) their services to meet their unique business needs, lower the cost of services, or simply drive innovation. Some of them are transitioning from a single vendor outsourcing model to a multi-sourced operating model, which is ultimately leading to an extraordinary increase of complexity in managing multiple suppliers.

Read More

The Age of Shadow IT

Service Management


19 Aug 2015


Software as a Service (SaaS) apps have risen rapidly over the last several years and the "Shadow IT" phenomenon has turned out to be a bigger issue than many companies have realised.

Read More