managed operations

virtual platform support


With many IT environments now virtualised, enterprises are benefiting from the inherent simplification and cost efficiencies. However these benefits can sometimes be offset by the effort required to maintain the platform and keep the lights on. By outsourcing your day-to-day operations to experts who specialise in optimising virtual infrastructure performance and availability, your IT department can now turn its attention to more innovative and valuable projects.

Safeguard and optimise your virtual infrastructure

The Virtual Platform Support service provides a specialist and comprehensive focus on proactive support and maintenance processes. We ensure the constant health, uptime, and availability of VMware environments. It encompasses the VMware stack and storage monitoring and management, along with 24/7 on-call access to our expertise.

Business benefits

Along with confidence in the performance of your VMware virtual infrastructure, you’ll benefit from:

  • Peace of mind around the availability of your virtual environment
  • Decreased operational costs to support your virtual platform
  • Decreased risk of unplanned outages or service disruptions
  • Fast time-to-resolution for any identified faults
  • Increased time to deliver more innovative and valuable projects

How it works

Virtual Platform Support provides a proactive management and monitoring service designed to ensure that your virtual environment is in optimal condition. This includes regular review of performance and utilisation as well as trend analysis and preventative measures. With comprehensive reporting this high level of visibility and transparency allows you to make well informed decisions about your current infrastructure and future roadmap.

With the addition of our Virtual Administrator service you’ll also receive a team of administrators to complete tasks remotely, focussing on uptime, availability and continuous improvement of your virtual environment.

Our team of VMware certified administrators and engineers can swiftly and accurately execute administration needs of any size VMware platform, including the underlying SAN and physical host server infrastructure. Our dedicated focus on managing large-scale VMware infrastructure has cultivated a refined set of best practices, that allow us to identify and pre-empt issues before they become disruptive.

Get off the treadmill of BAU and start focusing on value initiatives

Your staff’s greatest worth is their ability to develop new and innovative ways to deliver IT solutions through their in-depth understanding of your business. The fact is, there’s not much value in your IT team spending its time carrying out routine tasks simply to keep systems up and running. Our Virtual Platform Support service liberates your team from performing these day-to-day activities, so they can focus on initiatives that will contribute more effectively to the future success of your organisation.